Terms & Conditions
Terms & Conditions
Please read all these terms and conditions.
As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these terms and conditions to make sure that they contain all that you want and nothing that you are not happy with.
Where to find information about us and our services
You can find everything you need to know about us, BITEWORLD LTD (incorporated and registered in England and Wales with company number 12565515 whose registered office is at 71-75 Shelton Street, Covent Garden, London, England, WC2H 9JQ), and our Educational Course services at our website https://www.bitelabs.io before you apply to participate in a Cohort (referred to as an order below) or pay to confirm your participation in a Cohort (“Cohort” is defined below).
In summary, you are seeking our following services:
To participate in a cohort (“Cohort”) of our online course which is designed to upskill clinicians and others within healthcare on the foundational, non-technical core skills required to build digital health solutions and to develop a career in healthtech and digital health.Our services are for adults 18 years old or over. Please do not apply to use our services if you are under 18 years old.
When you confirm by email or by soft copy signature that you accept these terms or when you press an “I accept” button which might accompany these terms or when you have received them and you continue to engage with us to participate in a Cohort, you are deemed to have accepted these terms.
As you may be aware, we have partners from industry who are involved with Cohorts in order to offer voluntary learning opportunities where those might be appropriate for any of our students and for the industry partner. If you choose to participate in any voluntary learning opportunities with an industry partner you do so of your own volition and it is not a mandated part of any Cohort. Therefore it is up to you and to the relevant industry partner to discuss, make and carry out such voluntary arrangements, we play no part in such arrangements. We have made that clear to industry partners as well. Where you do engage with industry partners for voluntary learning opportunities, that industry partner might ask you to sign non-disclosure agreements and intellectual property assignments to protect its business and you should act reasonably and if necessary take your own advice when deciding whether to sign those documents or not.
When you buy from us you are agreeing that:
· We only accept orders when we've checked them.
· Sometimes we reject orders.
· We charge you when we accept your order and before our service begins.
· We charge interest on late payments.
· We pass on increases in VAT.
· We're not responsible for delays outside our control.
· As you submit to our course and agree terms with us online you have a legal right to change your mind .
· You can end an on-going contract (find out how).
· You have rights if there is something wrong with your service.
· We can change services and these terms.
· We can suspend supply (and you have rights if we do).
· We can withdraw services.
· We can end our contract with you.
· We don't compensate you for all losses caused by us or our services.
· We use your personal data as set out in our Privacy Notice.
· You have several options for resolving disputes with us.
· Other important terms apply to our contract.
We only accept orders when we've checked them
We contact you with an automated email to confirm we've received your submission to participate in a Cohort and then we contact you again (normally within 1 month) to confirm whether you have been accepted onto the Cohort.
Sometimes we reject orders
Sometimes we reject submissions, for example, because you lack suitable experience to participate in a Cohort. When this happens, we let you know as soon as possible and refund any sums you have paid (if applicable) or offer you the opportunity to submit another application for a subsequent Cohort instead.
We charge you when we accept your order and before our service begins
If your order is confirmed as accepted, you must pay us the advertised price for your Cohort by our nominated payment method from time to time (currently Stripe checkout or Klarna (which is also powered by Stripe on our website) and for which you will enter into a separate contractual arrangement with Stripe and Klarna as applicable, but which providers might change from time to time). You must pay that full amount by the latest of 3 calendar weeks before the start date of your Cohort. We may cancel your order if you do not pay in full by that time.
You acknowledge that we are not a payment provider. Instead, payment services are provided by payment providers integrated into our website. We are not party to any agreement between you and the payment provider and are not liable for any claim or liability in relation to payment provision services. You may be bound by a payment provider’s terms which may be different to these terms. Payment providers may decide whether you are suitable to use their services and we are not liable for such decisions. If any payment services provider refuses to provide you with an account for their facility required for payment through our website, we reserve the right to cancel your order. We will, however, consider if there are any payment alternatives available but ultimately decisions about registration with our services are at our discretion.
Payments outside of the website
If payments are made outside of the website (e.g., through external links or direct payment processors like Stripe), these terms and conditions will still apply to all transactions related to our services. The method of payment does not alter the applicability of these terms, and users are bound by them regardless of how payment is processed.
We pass on increases in VAT
If the rate of VAT changes between your order date and the date we supply the service, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.
We're not responsible for delays outside our control
If our supply of your service is delayed by an event outside our control, such as pandemics or internet infrastructure outages, we will contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won't compensate you for the delay, but if the delay is likely to be substantial you can contact our Customer Service Team: www.bitelabs.io/contact-us to end the contract and receive a refund for any services you have paid for in advance, but not received, less reasonable costs we have already incurred.
As you submit to and engage with our course and agree terms with us online, you have a legal right to change your mind if you are a consumer (potentially you will not be a consumer in respect of our services if you are already a medical practitioner)
Your legal right to change your mind if you are a consumer. You have 14 days after the date we receive payment for your place on a Cohort to change your mind about your order, but:
· even if it’s within that 14 days, you lose the right to cancel any service when a Cohort begins (and you must pay for any services provided up the time you cancel).
· We will generally follow the same refund process for non-consumers, but that is in our sole discretion. Where it is reasonable for us to withhold a refund for non-consumers we may choose to do so at our sole discretion.
· You have the right to request a refund within 14 days of making the payment. This 14-day period applies regardless of whether the Cohort has begun. After 14 days from the payment date, no refunds will be issued. To request a refund within this period, please contact our Customer Service Team. Refunds will be processed within 14 days of receiving your request.
How to let us know and what happens next. If you change your mind, contact our Customer Service Team: www.bitelabs.io/contact-us. If applicable under the terms above, we will refund you as soon as possible and within 14 days of you telling us you've changed your mind. We refund you by the method you used for payment. We don't charge a fee for the refund.
You have rights if there is something wrong with your service
If you think there is something wrong with your service, you must contact our Customer Service Team: www.bitelabs.io/contact-us. If you are a consumer, your legal rights are summarised below These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.citizensadvice.org.uk. . If you are not a consumer, we still must provide our services with reasonable care and skill and which agreement by us replaces any similar statutory duty.
Summary of your key legal rights if you are a consumer
As we are providing a service, the Consumer Rights Act 2015 says:
· You can ask us to repeat or fix a service if it's not carried out with reasonable care and skill, or get some money back if we can't fix it.
· If a price hasn't been agreed upfront, what you're asked to pay must be reasonable.
· If a time hasn't been agreed upfront, it must be carried out within a reasonable time.
We can change services and these terms
Changes we can always make
We can always change a service:
· to reflect changes in relevant laws and regulatory requirements, such as changes to modules or content of our courses to reflect changes in data protection, medical or technology law; and
· to make minor technical adjustments and improvements to any online aspect of our service, for example to address a cyber security threat to our participant’s online accounts. However, such changes should not affect the delivery of our course to you.
Changes we can only make if we give you notice and an option to terminate.
We can also make the following types of change to the service or these terms, but if we do so we'll notify you and you can then contact our Customer Service Team: www.bitelabs.io/contact-us to end the contract before the change takes effect and receive a refund for any services you've paid for in advance, but not received:
- where we change the dates for your Cohort or we materially change the intended content for your Cohort
We can suspend supply (and you have rights if we do)We can suspend the supply of a service. We do this to:
· deal with technical problems or make minor technical changes;
· update the service to reflect changes in relevant laws and regulatory requirements; or
· make changes to the service (see We can change services and these terms).
We let you know, may adjust the price and may allow you to terminate.
We contact you in advance to tell you we're suspending supply, unless the problem is urgent or an emergency. If we suspend supply, or tell you we're going to suspend supply, for more than 1 month you can contact our Customer Service Team: www.bitelabs.io/contact-us to end the contract and we'll refund any sums you've paid in advance for services you won't receive.
We can withdraw services
We can stop providing a service. Where possible, we let you know at least two weeks in advance and we refund any sums you've paid in advance for services which won't be provided.
We can end our contract with you
We can end our contract with you for a service and claim any compensation due to us if:
· you don't make any payment to us when it's due;
· you don't, within a reasonable time of us asking for it, provide us with information or cooperation that we need to provide the service, for example, confirmation that you agree to participate in a Cohort, that you have accepted these terms and provided your contact details to join our internal communications channels (e.g. Slack).
· as a participant in a Cohort, you behave in a manner which is inappropriate or which endangers, threatens or harasses any other participant or tutor or any of our other staff;
We don't compensate you for all losses caused by us or our services
We may be responsible for losses you suffer caused by us breaking this contract unless the loss is:
· Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
· Caused by a delaying event outside our control. As long as we have taken the steps set out in the section We're not responsible for delays outside our control.
· Avoidable. Something you could have avoided by taking reasonable action, including following our reasonable instructions for use.
· A business loss. It relates to your use of a product for the purposes of your trade, business, craft or profession. For non-consumers, our total liability to you in respect of this course is limited to a multiple of 2 x the cost of the course which you pay to us.
We use your personal data as set out in our Prviacy Notice
How we use any personal data you give us is set out in our Privacy Notice which is on our website: https://www.bitelabs.io/privacy-policy
You have several options for resolving disputes with us
You have several options for resolving disputes with us:
Our complaints policy. Our Customer Service Team: www.bitelabs.io/contact-us will do their best to resolve any problems you have with us or our services.
Resolving disputes without going to court. Alternative dispute resolution is an optional process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. You can submit a complaint to the London Arbitration Centre through their website at https://www.londonarbitrationcentre.com. We understand that their service is free for consumers. If you are not satisfied with the outcome you can still go to court.
You can go to court. These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.
Other important terms apply to our contract
Intellectual property. Unless agreed with you otherwise, we retain all intellectual property rights in the course materials provided to you as part of our services to your Cohort. However, where you create intellectual property (IP) for any project which you undertake as part of your participation in a Cohort, you retain all intellectual property rights in such IP. That is, unless you are working on your project with an external company, business or organisation that we are collaborating with. In that latter case, the ownership of intellectual property rights between you and that company/business/organisation shall be determined based on a separate agreement between you and that other legal person.
In all such cases you hereby (and the companies we collaborate with will) grant to us an exclusive, royalty free and irrevocable licence to use any such IP or exploit any intellectual property rights in such IP for the purposes of teaching and providing services to other Cohorts (including using logos, slides and other materials) and for using your project(s) and the work involved in your project(s) as examples and teaching tools – and in such cases we will make it clear to the participants of the relevant Cohort that the IP in the work is owned by another participant and where applicable any collaborating business and must not be copied nor exploited in any way for their or another’s gain.
Our use of your image and voice. You also hereby grant us a licence to take photographs and audio/visual recordings which capture your image and voice during the Cohort and to use those and your image and voice for providing services to other Cohorts and on our brochures, website and social media and other marketing mediums. Should you wish to revoke that licence, please speak with a member of our team or contact us at www.bitelabs.io/contact-us . You can find out more information about your image / voice data and our use of those on our privacy notice on our website: https://www.bitelabs.io/privacy-policy.
We can transfer our contract with you, so that a different organisation is responsible for supplying your service. We'll tell you in writing if this happens and we'll ensure that the transfer won't affect your rights under the contract.
You can only transfer your contract with us to someone else if we agree to this. We may not agree if the person is not suitable to be a participant in a Cohort.
Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.
If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.
Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later.
Signed for and on behalf of BiteWorld Ltd t/a "BiteLabs":
Date: 01/09/2024
Signed by: Dr. Zac Hana